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What information do I need to send money?

You'll need your receiver's first and last name, country and city to send money. (Some countries may require a state name, too.) If you are sending a prepaid card via Home Delivery, you'll also need your receiver's address and phone number.

When can the receiver pick up the money I sent?

It depends on the service you select:*

—In Minutes service: generally available in minutes.

—Next Day service for pickup at an agent location: available as early as 7 am the next business day.

—Next Day service for home delivery: delivered the next business day.

—Three-Day service sent from a bank account to an agent location: the money will be available for pickup in 3-5 business days. An email will be sent to the registered email address on your profile with the date and time the money will be available.

—Three-Day service to a bank account—deposited within 2-3 business days, depending on the destination.

—WU® Pay—depends on when you pay your bill through your bank account (see http://westernunion.com/wupay for more information).

You can check the status of your money transfer from the Track a Transfer link at the top of any page on our site.

* Depending on the service you choose, your money may be put on temporary hold based on certain transaction conditions, including amount sent, destination, currency availability, regulatory issues, identification requirements, agent location hours, differences in time zones, or selection of delayed options.

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